Last Updated: February 1, 2026
Way Out West Spine + Mobility (“WOW Spine,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, date of birth
- Health Information: Medical history, treatment records, insurance information
- Payment Information: Credit card or billing details for processing payments
- Website Data: IP address, browser type, and usage data collected through cookies
How We Use Your Information
We use your information to:
- Provide and coordinate your healthcare services
- Process appointments, billing, and payments
- Communicate with you about your care, appointments, and treatment
- Send appointment reminders and follow-up instructions
- Comply with legal and regulatory requirements
- Improve our services and patient experience
Patient Text Message Opt-Ins
We may send text messages to the mobile phone number you provide for appointment reminders, billing notifications, health updates, and other healthcare-related communications.
For full details on our text messaging practices, including how to opt-out, please review our Terms and Conditions.
The patient opt-ins will not be shared with any third-party systems for marketing purposes. This ensures transparency and aligns with regulatory standards for data protection.
How We Protect Your Information
We implement appropriate technical and administrative safeguards to protect your personal and health information, including:
- Secure electronic health record systems
- Encryption of sensitive data
- Staff training on privacy and security practices
- Physical security measures at our facility
- Sharing Your InformationWe do not sell your personal information.
We may share your information only in the following circumstances:
- With your consent for coordination of care with other healthcare providers
- For treatment, payment, and healthcare operations as permitted by HIPAA
- With business associates who assist us in providing services (subject to confidentiality agreements)
- As required by law to comply with legal obligations or respond to lawful requests
We will not share or sell your mobile number to any third parties for marketing purposes.Your Privacy Rights
You have the right to:
- Access and obtain a copy of your health records
- Request corrections to your health information
- Request restrictions on how your information is used
- Receive an accounting of disclosures of your health information
- File a complaint if you believe your privacy rights have been violated
Notice Regarding Use of Artificial Intelligence (AI)
To enhance your care, our practice uses artificial intelligence (AI) technologies for various administrative and clinical purposes. These tools may assist with tasks such as scheduling, processing medical records, or providing our clinical team with data analysis to support their decisions. Please be assured that all final medical decisions are made by your healthcare provider. If you have any questions, please ask a member of our staff.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Phone: 682-285-1044
Email: contact@wowspine.com
Address: 120 St Louis Ave, Suite #100, Fort Worth, TX 76104
